Support Center

In addition to reporting counting jobs, you can view the printing statistics of your device fleet and also import data.
Under Counters / Printing Statistics select the devices or a previously configured device group by ticking the checkbox to retrieve the desired data.

Select Machines under My Products in the main menu. In the search box, enter the machine code of the device you want to place the order for. In the listed results, click on the 3 dots next to the machine code and select Create Accessory Order. Once the page has loaded, select the number of supplies you want to order from the options and click Continue to shipping details. On the updated page, verify that the correct supplies have been ordered, that the shipping address is the same as the machine location address, and enter a contact person. It is possible to choose from our existing contact list, but you can also enter custom details for one-off use. Once all the details are filled in, click on the Submit Order button. You will also receive a message that the order has been sent, and you can click on the current order number to view the order details, or click on the Supplies Orders option under Orders to track all your requests to date. This site also allows you to track your status and filter by date.

You can also start your asset relocation request on the eCommerce portal.
From the list, select My Products / Machines and select the machine code of the asset for which you want to initiate the relocation request. Click on the three dots next to the machine code and select Show detail, then look for the Location tile on the machine's details page. Click on the Relocation Request button to update the address of the device within the site and to start the actual relocation.
The 3-step process requires you to enter the current location of the asset and the destination location details and associated information relevant to the vendors. At each point it is possible to record both an existing and a one-time contact.
In the third step, please provide the IT information required for the installation and details of the delivery.
Once all the details have been filled in, it is possible to send the request, which will be forwarded to Konica Minolta's customer service, who will contact the contact person provided once it has been processed.

Under My Products / Machines you can set a remote monitoring filter.
If you find that your device is not communicating with the remote monitoring system, please report this to our customer service by filling in the Contact form.

To register, click on the register option on the main page and enter any machine code you like, but one that is in your fleet, and your Konica Minolta partner ID, then click on the register button. Then fill in the form with your personal details. The fields marked with an asterisk are mandatory. You can also select a language. After filling in the data, accept the General Terms and Conditions and click on the next button. You will then receive an activation e-mail to the e-mail address you have provided. Once the e-mail has been received, click on the activation button, which will redirect you to the eCommerce portal.
 

After logging in, select products, enter the machine code or serial number in the search box. Click on the three dots and you will be taken to the service request notification menu.
At the top you will see the main details of the machine, it is important to check that you are actually filing for this machine.  If the machine has an error code, select the left tile, if not, select the right tile. Click on the Next Detail button. From the drop-down list, select the most typical error category. In the text section, write down the error you have encountered. On the right side, in the field Your reference number, you can enter your error ID, which will help you to retrieve the error later. An image can be attached to the fault record to help technicians identify the fault. Then proceed to the contact details. Provide the contact details of the person who experienced the fault, who is using the machine, who the technician colleague can call regarding the fault report. It is important that the phone number is accurate, as this will speed up the error handling. You can finalise the fault ticket by clicking on the Submit new fault ticket button.